Stemmebaseret support beskeder kan forbedre kundesupport, bidrage til forudsigelse af produkt trends og for at reducere returvarer.
Med Softbrik kan du oprette og tilpasse feedback formularer til produkt kategorie eller individuelle kunder.
Kunderne kan så scanne en QR kode eller kunde-klub medlemmer modtager et link, og indtale feedback gennem deres mobile browsere. Softbrik benytter IKKE en app.
Vores Machine Learning algorithme oversætter til tekst og fremhæver nøgleord. Jeres team kan hurtigt analysere trends. En god kundeoplevelse skaber langvarige relationer
Nøgle-KPI’er:
– Reducerede manuelle supportopkald
– Konverter besøgende til betalende kunder
– Indsigt kunde oplevelsen og produkt udvalg
Opret og tilpas feedback formularen
Udskriv QR klistermærker eller send URL direkte
Kunderne taler og giver direkte feedback
Send hurtig svar til alle kunde-henvendelser
- Design feedback formular uden kodning
- Tilpas til enhver produkt type eller virksomhed
- Tiltræk kunder med næste generations stemmeteknologi
- Øget loyalitet uden dyre løsninger
Månedlige
Årlige
Professional
Subscription: €129 / month Setup Fee: None
'Get Started'
App-free voice capture
Recognizes multiple languages
Generic Feedback Patterns
Recognizes multiple languages
Generic Feedback Patterns
Number of Users
1 user included
Voice Messages
1oK messages included
Training & Support
Email with Voice support
Business
Subscription: €375 / month Setup Fee: €5,000
'Grow your Business'
App-Free Voice Capture
Recognizes Multiple Languages
5 Customized Feedback Patterns
5 Customized Feedback Patterns
1 Customized Analytics Dashboard
Voice based Customer Support Tool
Number of Users
5 users included
Voice Messages
50K messages included
Training & Support
Get Started Workshop
Tech Trends Audio Books
Customer Success Manager Office Hours
Prioritized Email with Voice support
Tech Trends Audio Books
Customer Success Manager Office Hours
Prioritized Email with Voice support
Enterprise
Subscription: €2,450 / month Setup Fee: € 29,500
' Be Market Leader'
App-Free Voice Capture
Recognizes Multiple Languages
25 Customized Feedback Patterns
2 Customized Analytics Dashboard
Voice Based Customer Support Tools CRM Integrations POS Integrations on request
Support System Integrations on request
Number of Users
Users included per agreement
Voice Messages
Unlimited messages included
Training & Support
Scoping of Implementation
Get Started Workshop Dedicated Customer Success Manager
Monthly follow up post implementation
Highest priority Voice and Phone support
Tech Trends Audio Books
Free webinars on learning to innovate
Get Started Workshop Dedicated Customer Success Manager
Monthly follow up post implementation
Highest priority Voice and Phone support
Tech Trends Audio Books
Free webinars on learning to innovate
Få Inspiration fra vores kunder og deres løsninger
Mange campister er på tur i weekenden og i ferier. Med Softbriks feedback løsning ser vi at vores kunder bestiller tid til eftersyn eller beskriver reparationer de gerne vil have lavet, udenfor vores åbningstid.
Ejer, Mekaniker og Camping Enthusiast
Softbriks stemmebaserede feedback gør at jeg også hører kommentarer fra webshop kunderne og ikke kun de kunder som besøger mig her i salonen.
Barberen i Silkeborg
“My team is super happy with Softbrik to get detailed voice feedback from customers vs. text which helps them understand and solve issues faster.”
Founder, PRM Fincon, Financial Risk Analytics